Difference between revisions of "Otelligence Center"
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== Overview ==
== Overview ==
Revision as of 14:04, 12 July 2019
| To ensure, that the connector works as it is supposed to, we have to prepare some steps prior to the installation of the connector itself. First of all, we have to create a service account for the connector to use. This service account will have basic user permissions with some small tweaks. Considering security, we advice you to not give this service account administrative rights on your system where you install the connector.|
Best practice for the creation of this account is to mark him with the prefix "sa" so you can easily find the user in later stages or whilst troubleshooting in the future. For our example we use the username "sa_otelligence"
| In the next step we have to allow the service account to run tasks in the task scheduler. For this he needs the right to "Log On As A Batch Job". This permission can be assigned in the local security policy (secpol.msc).
First, you will have to navigate to "Local Policies" -> "User Rights Assignments". Here you will find the policy "Log On As A Batch Job" where you can include your service account or service group depending on your installation.
This already completes the preparation for the installation of the Otelligence Connector.
|To get started, we have to download the Otelligence Connector which can be found in the navigation pane of your Syntaro portal. Under the register "Configuration" you will find the "Connectors"-blade. From this blade you can directly download the .MSI-file you need.|
| Now you can run the .MSI file. On the first prompt you will see, you will have to validate your service account user. This will not check, if your user has the necessary permissions to run tasks in the scheduler. |
Please make sure you followed the previous Windows Preparation steps correctly and you surely added the user to the correct group. Afterwards you can install the program without further user interaction.
| To validate if the program was installed properly you can check your file explorer. The core data of the connector will be copied to the following location: "%Systemdrive%\Program Files\Syntaro Otelligence Connector\". |
In addition, you will see a new task in the task scheduler with the name "Otelligence upload" was created. Here you can double-check if the correct service account user will be running the task as well.
Manually Start the Scheduled Task
With the installation of the Otelligence Connector, a scheduled task will be created which runs in a random time frame after midnight if not configured otherwise. We will describe the steps if you ever need to test your configuration or anything else that needs a manual start of this task.
| Because the Otelligence Connector runs with a separate service account that you created prior to the installation of the connector, you also have to start the task scheduler as the service account to properly control the scheduled task. The simplest way to do this is to press the shift-button while right-clicking on the task scheduler and select "run as different user".|
Once you opened the task scheduler with your service account you will find the Otelligence scheduled task in the directory "Task Scheduler Library". If you ran the task scheduler with the correct user, you can now manually start the task "Otelligence upload".
Gathering and Configuring Logs
In this section you can find information on how to see log-files and other data that could be useful during the setup process or whilst troubleshooting a problem. Please note that it can vary where you find the specific logs as you can manually configure every plugin to log the way you prefer. The different options are as followed:
Please note that the connector itself is creating entries in the Windows Eventlog. If you activate the logging for WindowsEvent too be cautious as it can clutter your Event Log. Our recommendation is, that you leave it on the standard which is "LogFile" or "Console-LogFile" for most plugins.
| The Syntaro Otelligence logs can be found under the following location. > Applications and Services Logs > SyntaroOtelligence. |
If you also have the Syntaro AppManagement service running, be careful that you select the correct log. The log "Syntaro" logs the events of the AppManagement not Otelligence.
| In the logs itself you will find entries from the Otelligence Connector or Plugins if you configured them to log WindowsEvents. |
With a standard configuration you will see an entry for each plugin that was processed and completed as well as the start and completion of the connector itself. If processes from the connector throw errors you will find them here as well.
Plugin Specific Logs
| Every Plugin has a separate LOG-file where it logs its information. You can configure each plugin to log on two different log-levels which are "verbose" or "normal". With the option "normal" you will just see debug-messages as with "verbose" additional verbose-messages will be available in the log.|
The logs can be found in the following directory: %SYSTEMDRIVE%\ProgramData\Otelligence\Logs\%PLUGINNAME%\%PLUGINNAME%.log
| Every plugin creates a configuration file where you can control, what the plugin does. In this section we will only show you, how to control the logging behaviour of the plugin. For plugin-specific settings, please consult the documentation of the plugin itself. ADD LINK IN THE FUTURE|
The configs can be found in the following directory: %SYSTEMDRIVE%\ProgramData\Otelligence\Config\%PLUGINNAME%\config.json
| If you open the config.json file with your preferred editor you will see the header of the config-file. To change the logging behaviour we have to focus on these two settings:
These two options should be present in every config-file. If this is not the case for your specific plugin, please consult the documentation of the plugin.